Delivery Policy

We proudly offer FREE worldwide to US & UK via UPS and the rest of the worldwide shipping via ePacket! Please note that we require 1 to 3 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible!


Once your order is dispatched, depending on your country or region, estimated delivery time is between 1-2 weeks to UK & US.

While the estimated delivery time to the rest of the world is within 30 days. Please consider any holidays that might impact delivery times.

At PawsGems, we celebrate the act of discovery. We work with small vendors from all over the world to share their products, some of our products are shipped directly from our vendors overseas. Due to the nature of the shipping business, delays are often inevitable, all our shipping times are therefore guidelines only and specific delivery dates are not guaranteed.


Tracking your order:

You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. Please allow 1 to 3 working days for the tracking information to show.


Wrong address disclaimer:

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at if you believe you have provided an incorrect shipping address.



By placing an order on PawsGems, you are responsible for the cost of return shipping back to PawsGems. Please refer to our Refund Policy for further information on how to make a return.

Lost/Stolen Packages

PawGems is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on the tracking page. If you have any further questions on how to do this please reach out to our customer support team at